Find answers to common questions about our internet plans and services
Start by submitting a Request Site Survey form on the website. The request captures your contact details, complete location information, and preferred plan so our team can evaluate serviceability and prepare the next actions in the system.
After submission, your request is recorded with a reference number and reviewed by staff. The team verifies your branch assignment (Dipolog or Pagadian), checks location completeness, and confirms initial service details before scheduling an actual site review.
Yes. During survey review and pre-installation coordination, CUATAS can update your preferred plan based on availability, distance, technical feasibility, and final recommended setup before activation.
CUATAS evaluates your exact address, nearest service point (NAP box), route distance, and installation requirements. The system stores plan speed, plan price, possible installation charge, and technical notes to finalize service readiness.
Once approved, a job order is generated and assigned to the technical team. The system tracks progress through installation stages such as pending, in progress, ongoing, completed, on hold, or backjob, including assigned staff, schedule, and work remarks.
Technicians submit completion details such as installation status, materials used, and final notes. CUATAS then proceeds with account activation and aligns your billing records with the approved plan and installation charges.
After activation, billing entries and invoices are generated in the CUATAS system. Your account can view digital billing history, invoice details, payment status, and related records used by admin, manager, and staff dashboards.
Yes. CUATAS stores plan amount, installation charge, and computed totals per approved service request or job flow. This keeps customer charges transparent from survey approval up to recurring monthly billing.
You can contact CUATAS support and provide your reference, invoice number, or account details. The billing team will review payment history and system logs, then apply corrections or status updates when needed.
Submit your concern through customer support channels so a ticket or service action can be created. CUATAS technical staff use the system to monitor your account and schedule field or remote troubleshooting.
Yes. If a revisit is required, the system can move work into follow-up statuses such as on hold or backjob and continue tracking until full resolution, including updates from assigned technical personnel.
Customers can expect status updates covering request progress, survey outcomes, installation movement, billing readiness, and support resolution. This keeps the full CUATAS service lifecycle visible from request to long-term maintenance.
