Find answers to common questions about our internet plans and services
We offer various internet plans with different speeds to suit your needs. Our plans range from basic home internet to high-speed business connections. You can view all available plans on our homepage and select the one that best fits your requirements.
Consider your household size, number of devices, and typical internet usage. For basic browsing and streaming, a standard plan works well. For gaming, 4K streaming, or multiple users, consider higher-speed plans. Our team can help you choose the best option during installation.
Yes, you can upgrade or downgrade your plan at any time. Simply contact our customer service team, and we'll help you make the change. Plan changes typically take effect within 24-48 hours.
Installation typically takes 2-4 hours, depending on your location and the complexity of the setup. Our technician will schedule a convenient time with you and ensure everything is working properly before leaving.
We provide all necessary equipment including the modem and router. Our technician will install and configure everything during the installation visit. You don't need to purchase any additional equipment.
Installation fees vary depending on your location and the type of installation required. Some plans include free installation as a promotional offer. Contact us for specific details about installation costs in your area.
We accept various payment methods including credit cards, debit cards, GCash, PayMaya, GrabPay, and bank transfers. You can pay online through our secure payment portal or set up automatic payments.
Billing occurs monthly on the same date each month based on when your service was activated. You'll receive an email notification before each billing cycle, and invoices are available in your account dashboard.
If a payment is missed, we'll send you reminders via email and SMS. Service may be temporarily suspended after a grace period, but we'll work with you to resolve any payment issues. Contact our billing department for assistance.
First, try restarting your modem and router. Check if multiple devices are using bandwidth simultaneously. If issues persist, run a speed test and contact our technical support. We can troubleshoot remotely or schedule a technician visit if needed.
Unplug your router from power, wait 30 seconds, then plug it back in. Wait 2-3 minutes for it to fully restart. For a factory reset, press and hold the reset button (usually on the back) for 10 seconds while the router is powered on.
Our customer support is available 24/7 via phone, email, and live chat. For technical issues, our support team can assist you remotely or schedule an on-site visit if necessary. Emergency support is available for critical service interruptions.
